You can view the Ourpay schedule
on each of our product pages.

You can view the Ourpay schedule on each of our product pages.

You can view the Ourpay schedule on each of our product pages.

Choose to pay less
at the checkout with Ourpay.

All your Ourpay orders
in the My Account section.

View when your next payment is due,
remaining credit, past orders,
refunds and more!

All your Ourpay orders
in the My Account section.

View when your next payment is due, remaining credit, past orders, refunds and more!

All your Ourpay orders
in the My Account section.

View when your next payment is
due, remaining credit, past
orders, refunds and more!

Frequently Asked Questions

FAQs

When you agree to checkout using Ourpay, you only have to pay the initial installment amount (25%) up front. Every two weeks, we will debit a further 25% of the order total until you have completed the full purchase amount. To help you keep on top of your payments, we'll email you through a reminder two days before your next installment is due to come out.
If we attempt to deduct an installment and there are insufficient funds, we will attempt to take the funds from any available payment source nominated on your account each day until the installment has been successfully debited.
To update or change which card future installments are taken, please visit one of the websites listed that has Ourpay. Go to My Payments page and add a new payment method.
Unfortunately, we are unable to personalise payment plans and must follow the scheduled plan agreed to at the time of purchase. This means we cannot take advanced payments should you choose to settle the payment of your purchase earlier.
Each customer has a limit ranging from $250 - $500 that they can checkout using Ourpay. If your total checkout amount exceeds the Ourpay limit, you can pay the remaining amount in full using either a Credit or Debit Card.
You may not able to see Ourpay if you have previously used another payment method. Simply select "Add New Payment Method" and you can select Ourpay option.
Ourpay accepts Visa, Mastercard, and Amex.
For more information on how Ourpay works, please visit our Ourpay Terms and Conditions here.
When you make a partial refund/return it can be a little confusing. If you still have installments left to pay - we will simply read just your schedule.

For example, your order was $100 with 4 $25 installments. You refund an item that is $10. On your next installment instead of deducting $25 we will deduct $15 – as we received your $10 return.

You can also view your payment schedule and how refunds may adjust the schedule plan within My Account.

Please allow for 5 business days for the refund to process into your bank account.
All money will be refunded back to your account. Please allow for 5 business days for the refund to process into your bank account.