When you make a partial refund/return it can be a little confusing. If you still have installments left to pay - we will simply read just your schedule.
For example, your order was NZ$100 with 4 NZ$25 installments. You refund an item that is NZ$10. On your next installment instead of deducting NZ$25 we will deduct NZ$15 – as we received your NZ$10 return.
You can also view your payment schedule and how refunds may adjust the schedule plan within My Account
Please allow for 5 business days for the refund to process into your bank account.